Damaged or Missing Items
We want your experience with Akshaa Jewellery to feel smooth, reliable, and worry-free.
If your order arrives damaged, incorrect, or with a missing item, we are here to help.
Please read the information below carefully to ensure your request can be reviewed properly.
If You Receive a Damaged, Incorrect, or Missing Item
If there is an issue with your order, please contact us within:
48 hours of delivery
This allows us to review and resolve the issue as quickly as possible.
What You Need to Share
To raise a claim, please send us the following:
1. Unboxing Video
A clear, continuous unboxing video is required.
This video should clearly show:
the sealed package before opening
the package being opened
the product/items inside
the issue clearly visible
2. Clear Photos
Please also share clear images of:
the damaged item
the packaging
the shipping label (if applicable)
3. Order Details
Please mention:
your full name
order number
contact number
brief explanation of the issue
Why the Unboxing Video Is Required
To ensure fair review of all claims, we require an unboxing video for damaged, incorrect, or missing item requests.
This helps us:
verify the issue accurately
review packaging condition
resolve claims faster
protect both the customer and our team
Important:
Claims raised without an unboxing video may not be accepted.
Issues Covered Under This Policy
You can contact us if you receive:
Damaged Product
The item arrives visibly damaged or defective.
Wrong Product
You receive a different item than what you ordered.
Missing Item
One or more items from your order are missing.
Packaging Issue (if product affected)
If the package arrives damaged and the product inside is affected.
What Is Not Eligible for Claim
We may not be able to process claims in the following cases:
Claim raised after 48 hours of delivery
No unboxing video available
Product appears used, altered, or damaged after delivery
Minor variation in color due to screen or lighting differences
Issues not visible or not clearly documented
How to Raise a Claim
Please contact us through one of the following:
Akshaa1227@gmail.com
9876641288
When contacting us, please share:
order number
issue details
unboxing video
clear photos
This helps us assist you faster.
What Happens Next
Once we receive your request, our team will review the issue carefully.
If your claim is approved, we will guide you on the next steps, which may include:
replacement
store credit
resolution support based on the issue
Please note that resolution may vary depending on the situation.
Our Commitment
At Akshaa, we truly want you to have a smooth and trustworthy shopping experience.
If something has gone wrong with your order, we will do our best to support you fairly and promptly.
Thank you for shopping with us and for giving us the chance to make it right.
Akshaa Jewellery
Elegant. Effortless. Everyday.